Shipping policy

At Wagwells, we’re committed to getting your order to you safely and keeping you informed throughout the delivery process.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing & Delivery

Wagwells orders are processed through our fulfillment network and prepared for shipment as quickly as possible.

Most U.S. orders are delivered within approximately 5–9 business days from the date the order is placed.

This estimated timeframe includes order processing and standard shipping. Business days do not include weekends or U.S. public holidays.

During holidays, promotions, periods of high demand, severe weather, or unexpected carrier delays, delivery may take slightly longer.

Shipping

We currently ship within the United States.

Standard shipping is available on eligible orders. The carrier used may vary depending on your destination, order size, and fulfillment requirements.

Once your Wagwells order has shipped, you will receive a shipping confirmation email with your tracking information.

Tracking Your Order

Tracking information is provided once your order leaves our fulfillment center.

Please allow up to 24–48 hours for tracking information to begin updating after you receive your shipping confirmation.

In some cases, carrier tracking may take additional time to update between scans.

Shipping Delays

While we work to ensure your Wagwells order arrives within the estimated delivery window, delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays
  • Severe weather
  • Transportation or logistical disruptions
  • Holiday or seasonal shipping volume
  • Incorrect or incomplete delivery information
  • Delivery restrictions or failed delivery attempts

If your order is delayed but tracking shows that it is still moving through the carrier network, please allow the carrier additional time to complete delivery.

Our support team will be happy to assist if your shipment experiences an unusual or extended delay.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at:

hello@trywagwells.com

We will do our best to update your address if the order has not yet entered fulfillment. However, changes cannot be guaranteed once processing has begun.

Wagwells is not responsible for packages that cannot be delivered because of an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact our support team.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to determine the status of your shipment.

Packages confirmed as lost will be handled in accordance with our applicable replacement or refund policies.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around your property, mailbox, porch, or usual delivery area
  • Asking household members or neighbors
  • Checking with your building reception, front desk, or mailroom
  • Allowing up to 24 hours, as carriers may occasionally mark a package as delivered shortly before final delivery

If you still cannot locate your package, contact our support team and we will do our best to assist.

Refused or Unclaimed Packages

Packages that are refused, repeatedly undeliverable, or left unclaimed may be returned to the sender.

Any applicable return shipping, handling, or reshipping costs may be deducted from a refund or charged before the order is reshipped.

Subscription Orders

If Wagwells offers subscription or recurring-order options, those orders will be processed according to the delivery frequency selected at checkout.

Once a recurring order has entered fulfillment, we may not be able to cancel or modify that shipment.

Any subscription changes or cancellations must be made before the next order enters processing.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.

Shipping Support

If you have questions about your Wagwells delivery, contact us at:

hello@trywagwells.com

Please include:

  • Your order number
  • Full name
  • Shipping address
  • Tracking number, if available

Our support team will be happy to help.

Policy Updates

Wagwells reserves the right to update this Shipping Policy from time to time.

Any changes will apply to orders placed after the updated policy is published on our website.