Wagwells Return & Refund Policy

⏳ Give It Time To Become Part of the Routine

Wagwells Taurine is designed as daily nutritional support, not an instant or overnight solution. Every dog is different, and factors such as age, diet, breed, activity level, and overall health can affect how they respond.

For that reason, we recommend using Wagwells consistently as directed throughout your trial period before deciding whether it is right for your dog.

Individual results can vary, and no specific outcome or timeline is guaranteed.

📦 30-Day Return Eligibility

Wagwells is backed by our 30-Day Guarantee.

You may request a return within 30 days of delivery if the applicable conditions below are met:

• Your return request is submitted within 30 days of delivery.
• For a “not right for my dog” request, at least one container may have been opened and used as directed.
• Unused products should be returned unopened and in their original condition.
• Products must not be intentionally damaged, altered, or improperly stored.
• Proof of purchase or your Wagwells order number must be provided.

Requests involving opened products or individual results may be reviewed by our support team before approval.

🚫 Non-Returnable Items

The following may not qualify for a refund:

• Products returned more than 30 days after delivery.
• Excess opened units from multi-container orders or bundles.
• Items missing required packaging or components.
• Products damaged through misuse, improper storage, or neglect.
• Final-sale or clearance items, where clearly marked as such.
• Orders that cannot be verified through our store records.

For bundle purchases, the guarantee is intended to allow customers to try the product, not consume an entire multi-unit order and then request a full refund.

🚚 Return Shipping

Unless the product arrived damaged, defective, or incorrect:

• Return shipping costs are the responsibility of the customer.
• Original shipping charges are non-refundable.
• Returns must receive approval from Wagwells before they are sent back.
• Packages returned without prior authorization may not be eligible for a refund.

Authorized returns should be sent only to the return address provided by our support team.

We strongly recommend using a tracked shipping service, as Wagwells cannot be responsible for return packages that are lost, delayed, or misdirected in transit.

💳 Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Your refund will be issued to the original payment method.
• Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
• Original shipping charges are not refundable unless the return is due to an error on our part.

Your bank or card issuer may require additional processing time after we issue the refund.

💡 Keep-It / Partial Refund Option

In certain situations, Wagwells may offer a partial refund without requiring the product to be returned.

This option may be offered at our discretion to:

• Avoid unnecessary return shipping.
• Provide a faster resolution.
• Reduce the inconvenience of returning a low-cost item.

If you accept a partial-refund resolution, that refund will be considered the agreed resolution for the applicable order or item.

📦 Damaged, Defective, or Incorrect Orders

If your Wagwells order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or video showing the damage, defect, or incorrect item.

Once reviewed, we may arrange a replacement or refund at no additional cost where appropriate.

🐶 A Note About Your Dog's Health

Wagwells Taurine is a nutritional supplement and is not intended to diagnose, treat, cure, or prevent disease.

If your dog has an existing medical condition, takes prescription medication, eats a therapeutic diet, or is being monitored for a heart or taurine-related condition, speak with your veterinarian before changing their supplement routine.

A return or refund request should not be used as a substitute for veterinary care.

📩 How to Request a Return

To begin a return, contact the Wagwells support team at:

📧 hello@trywagwells.com

Please include:

• Your full name.
• Order number.
• Reason for the return.
• Photos or videos, if relevant.

Please wait for return authorization and instructions before sending anything back.

Returns mailed without authorization may not be accepted.

⚠️ Chargebacks & Payment Disputes

If you experience an issue with your order, we ask that you contact Wagwells support first so we have an opportunity to resolve the matter.

If a payment dispute or chargeback is opened, we may provide the payment provider with relevant order records, including order confirmation, delivery tracking, correspondence, refund records, and this published policy.

Nothing in this section limits any rights you may have under applicable consumer-protection laws or card-network rules.

🔄 Policy Updates

Wagwells may update this Return & Refund Policy from time to time.

Any changes will apply to future purchases unless otherwise required by applicable law. The policy in effect at the time of your purchase will generally govern that order.

🧡 Our Wagwells Promise

We created Wagwells to make caring for your dog feel simpler and more thoughtful.

Our Taurine Powder is designed to provide straightforward daily nutritional support in an easy-to-use format, and we want you to feel confident when trying it with your dog.

That is why every eligible order is backed by our 30-Day Guarantee.

If you have questions about your order, our support team is here to help.

Policy Acceptance

By completing a purchase through the Wagwells website, you acknowledge that you have reviewed and agree to this Return & Refund Policy, subject to any rights that cannot legally be excluded under applicable consumer law.